How do I file a warranty claim?Updated 7 months ago
Please read the full HK Army Warranty before filing a claim.
If you need to file a warranty claim, please reach out to [email protected] via email with the following information:
- First and last name
- Email address
- Phone number
- Product being returned
- Reason for warranty claim
- HK Army order number - If your item was purchased through a store or field, please provide us with a photo of your receipt
- Photo/video of warranty issue
- Shipping address
Things to note before beginning a claim:
- Some products are not eligible for warranty replacements. Please review the full HK Army Warranty Claim for more information.
- If a replacement accessory or repair will resolve the warranty claim, the claim will not be eligible for an entire replacement unit as well.
- The HK Army Warranty covers product defects and does not cover accidental damage from misuse of the product.
- Additional information may be required to complete a claim.
Our agents are happy to assist! We want to be sure you are enjoying your HK Army experience.