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<p>If an item is missing from your order, please follow the instructions at <a href="https://returns.hkarmy.com">https://returns.hkarmy.com</a> to select an Exchange For Same Item. This will queue up your missing item to be shipped ASAP, or alternatively request for refund.&#xA0;</p>

If an item is missing from your order, please follow the instructions at https://returns.hkarmy.com to select an Exchange For Same Item. This will queue up your missing item to be shipped ASAP, or alternatively request for refund.

An item is missing from my order.

Shipping

How can I get free shipping?

How do I sign up for the HK Loyalty Program?

How can I submit a Return or Exchange?

How can I login to my account?

How do I get on the NXL Paint list?

How do I become an authorized wholesaler?

General

How do I return or exchange an item?

I received the wrong item in my package.

What is "Free Returns by Redo"?

What's the difference between a standard exchange and instant exchange?

How does Store Credit work?

How can I cancel my order?

My carrier never picked up my return package.

How can I return an item from Amazon?

Authorized Retailer Returns

Returns & Exchanges

Our Shipping Policy

Can I update the shipping address for my order?

Do you ship Internationally?

Warranty Policy

How do I file a warranty claim?

Do you have replacement parts?

Warranty

What is HK Loyalty?

What can I receive with HK Tokens?

Does it cost anything to join or redeem tokens?

Howd do I view my token balance?

Help! I am missing tokens and did not receive a discount.

Where do I redeem tokens?

How do membership tiers work?

What happens if a friend I refer cancels their order?

Can I combine tokens with an additional discount code?

I completed an activity but didn't earn tokens!

What happens to my tokens if I return a purchase?

Do my tokens expire?

My tokens disappeared and I didn't use the discount.

What's the maximum discount I can redeem with tokens?

How can I fix an issue I'm having with a product?

How long does it take to receive a custom jersey or headband?

Aerolite 2 Regulator Instructions

Alpha Air Tank Size Chart

Performance Regulator (LP3, MP5, HP8) Comparison Chart

Products

How can I get sponsored by HK Army?

What are the 2024 sponsorship contingencies?

Team Sponsorship

How do I order customized team gear?

What does the design fee cover?

Is a custom logo created for my team?

What if I don't like the design?

Can I design custom gear just for 1 person?

What is the turnaround time for art proofs?

Can I order other items with my design in the future?

How long does production take?

Can I pay extra to expedite production?

What size custom team jersey should I order?

Will I receive design proofs for all of my items?

How many proofs does my design fee get?

What is the minimum quantity of products I need to order?

Can I receive an HK Army Sponsorship with my custom team gear purchase?

Custom Team Products

An item is missing from my order.Updated 10 months ago