For product support, please email contact@hkarmy.com

For product support, please email contact@hkarmy.com

How can I fix an issue I'm having with a product?

Jerseys or headbands with custom text take around 45 days to manufacturer and ship. You can check the status of your custom order here: Custom Item Tracker

Jerseys or headbands with custom text take around 45 days to manufacturer and ship. You can check the status of your custom order here: <a href="https://customtracker.hkarmy.com/">Custom Item Tracker</a>

How long does it take to receive a custom jersey or headband?

Aerolite 2 Regulator Instructions

Alpha Air Tank Size Chart

Performance Regulator (LP3, MP5, HP8) Comparison Chart

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Find answers to frequently asked questions about products

Products

How can I get free shipping?

How do I sign up for the HK Loyalty Program?

How can I submit a Return or Exchange?

How can I login to my account?

How do I get on the NXL Paint list?

How do I become an authorized wholesaler?

General

How do I return or exchange an item?

I received the wrong item in my package.

What is "Free Returns by Redo"?

What's the difference between a standard exchange and instant exchange?

How does Store Credit work?

How can I cancel my order?

My carrier never picked up my return package.

How can I return an item from Amazon?

Authorized Retailer Returns

Returns & Exchanges

Our Shipping Policy

Can I update the shipping address for my order?

Do you ship Internationally?

An item is missing from my order.

Shipping

Warranty Policy

How do I file a warranty claim?

Do you have replacement parts?

Warranty

What is HK Loyalty?

What can I receive with HK Tokens?

Does it cost anything to join or redeem tokens?

Howd do I view my token balance?

Help! I am missing tokens and did not receive a discount.

Where do I redeem tokens?

How do membership tiers work?

What happens if a friend I refer cancels their order?

Can I combine tokens with an additional discount code?

I completed an activity but didn't earn tokens!

What happens to my tokens if I return a purchase?

Do my tokens expire?

My tokens disappeared and I didn't use the discount.

What's the maximum discount I can redeem with tokens?

How can I get sponsored by HK Army?

What are the 2024 sponsorship contingencies?

Team Sponsorship

How do I order customized team gear?

What does the design fee cover?

Is a custom logo created for my team?

What if I don't like the design?

Can I design custom gear just for 1 person?

What is the turnaround time for art proofs?

Can I order other items with my design in the future?

How long does production take?

Can I pay extra to expedite production?

What size custom team jersey should I order?

Will I receive design proofs for all of my items?

How many proofs does my design fee get?

What is the minimum quantity of products I need to order?

Can I receive an HK Army Sponsorship with my custom team gear purchase?

Custom Team Products