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How do I return or exchange an item?Updated 5 months ago

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Items AND Manufacturer Box must be returned in 100% sellable, like-new condition for return/exchange eligibility.
  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • All returned or exchanged items must have original purchase receipt or order number 
  • Returned items must have proof of purchase / order confirmation from hkarmy.com
  • We do not offer free returns for International Orders. If you are an international customer please email [email protected].

To initiate a return or exchange, please visit our Returns Portal

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