Information for returning or exchanging your items
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the or
If you received an incorrect item in your package - just follow the instructions at our Returns Portal to 'Exchange For Same Item'.
When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return item(s) in your order for a refund or exchange. If you decide not to buy Redo you can still return your items, but you will be responsible for the co
With a standard exchange, we will create your new exchanged item as soon as the eligible item is received back at the HK Army warehouse. With an instant exchange, your new exchanged item is automatically shipped out once you create your return label.
The balance for Store Credit is assigned to a Gift Card Code. This code can be used any time at Checkout. Just type in your code for store credit at checkout and your balance will be adjusted after purchase.
We can only cancel an order before it's fulfilled. To cancel, please email [email protected] with your order number.
If your return package was not picked up, email us at [email protected] to reschedule a carrier pickup.
To return an item purchased from Amazon, please visit the Amazon Returns Portal.
Products bought from authorized HK ARMY retailers but must be returned to the original seller. We cannot accept returns for items not bought directly from hkarmy.com. Please contact your retailer for more information.