Our Shipping Policy

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).
Orders placed after 12 PM PST may be processed on the next business day.
Once an order is processed and shipped, a tracking number will be provided via email.
Tracking Number can also be provided via SMS if phone number is input at checkout.
Custom items will not be marked fulfilled in orders until that item is produced and physically shipped. If you order multiple items, all non-custom items will be shipped immediately. When custom item is ready, we will ship it to you and mark the entire order as fulfilled,
Wait time for production of Custom Headbands and Custom Jerseys typically ranges from 30-45 days.

Domestic Shipping

We offer shipping across the United States, including all 50 states and U.S. territories. However, certain restrictions apply.

Orders Over $150: Receive Free Shipping to the 48 contiguous U.S. states (excluding Hawaii, Alaska, and U.S. territories).
Orders Under 1lb: Typically shipped via USPS Ground Advantage.
Orders Over 1lb: Shipped via UPS Ground.
High-Value Shipments Over 1lb: Shipped via FedEx with Signature Authorization for security.

We do not ship cases of paintballs to Puerto Rico, Alaska, or Hawaii due to shipping restrictions.
Orders to Guam, Puerto Rico, and other U.S. territories do not qualify for free shipping and will be subject to standard shipping rates.

We currently ship internationally only to countries without import regulations on paintball equipment.
Customers are responsible for any VAT, Duty, Taxes, or Customs Fees required by their country for delivery.
International shipping rates and estimated delivery times vary based on destination and will be calculated at checkout.
If an order is returned due to customs refusal, shipping costs are non-refundable.

We are not responsible for carrier delays due to weather, natural disasters, or other unforeseen circumstances.
We are not responsible for carrier errors that include as mishandled packages, incorrect address deliveries and inefficiency for package tracking, scanning or arrival timelines.
If your tracking information states that your package was delivered but you did not receive it, please contact the shipping carrier directly.
For lost or damaged shipments, please report the issue to us within 7 days of the delivery date.

Orders can only be modified or canceled before they are processed. Once a tracking number is issued, the order cannot be canceled.
If you need to change an order, please contact our customer service team as soon as possible.

Customers are responsible for providing the correct shipping address.
If an incorrect address is provided and the package is returned, the customer will be responsible for additional shipping fees to resend the order.

If you have any questions about our shipping policy, please contact our support team at [email protected]